Disclaimers By accessing our website, you agree to the terms of these disclaimers. VISHON is the trading name of VISHON UK LLP.

Terms & Conditions of access to the VISHON website (the "Terms")

The material on the website is issued by Vishon UK LLP (“VISHON”), which is a Limited Liability Partnership registered in England and Wales number: OC344219; Authorised and Regulated by the UK Financial Conduct Authority (FCA) FRN: 500724.

The Website is directed at persons who reside in the UK and persons who reside in other countries where VISHON’s services are authorized. The distribution of material on the Website may be restricted by the laws or regulations of the country from which you are accessing the Website or as a result of your nationality, residence or otherwise. Where there are such restrictions, this material is not intended for distribution to you or for use by any person or entity in your jurisdiction. Persons accessing the Website who reside outside of the UK are required to inform themselves about, and to observe, any restrictions on accessing the Website under all laws or regulations applicable to them.

In particular, the Website is not an offer to provide services to entities in any jurisdiction other than the UK and those countries where VISHON’s services are authorized. Where the Website provides links to other Internet websites maintained by third parties, users should be aware that they are leaving the Website when accessing these links. VISHON accepts no responsibility for any information or service provided on any website accessed through a link from the Website.

Complaint Procedure

VISHON always acts in the best interest of its clients and places great importance on providing the highest standards of client service. However, if you are not satisfied with any aspect of our service, your query should in the first instance be raised with your normal contact at VISHON to resolve fairly & promptly. If your complaint cannot be resolved immediately and to your satisfaction, please contact the Compliance Officer, preferably in writing, who will have a duty to investigate your complaint in accordance with the regulatory system and respond to you in 8 weeks:

The Compliance Officer
VISHON UK LLP
50 Sloane Avenue
London
SW3 3DD

or call the following telephone number:
+44 (0) 2039 540 515

While registering the complaint, a client should provide the following information:
Name and address
A clear description of concern or complaint
Details of what should be done to resolve the complaint
Copies of any relevant documents
A telephone number and email address

If you are dissatisfied with the final response you have received from VISHON and if you are an eligible complainant, you may be entitled to refer it to the Financial Ombudsman Service - an agency for arbitrating on unresolved complaints between regulated firms and their clients. Further information is at: www.financial-ombudsman.org.uk.

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Phone: 0800 023 4 567 (from abroad: +44 20 7964 0500)
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk

Financial Services Compensation Scheme (FSCS)

VISHON is covered by The Financial Services Compensation Scheme (‘FSCS’) which may, in certain cases (depending on the type of business and the circumstances of the claim) where an FCA regulated firm has ceased to do business and cannot meet its liabilities, give compensation. In relation to investments such compensation is currently limited to £50,000. Further information is available from the FSCS, PO Box 300, Mitcheldean, GL17 1DY or from their website www.fscs.org.uk. Please note that this scheme is not normally available to clients categorised as Professional Clients or Eligible Counterparties under the Financial Conduct Authority rules.

Services Availability

The services described in the website are available only in the United Kingdom and those countries where VISHON’s services are authorized. The information contained herein does not constitute a distribution, an offer to sell or the solicitation of an offer to buy any securities. Nothing in the website constitutes investment, legal, tax or other advice nor is it to be relied upon in making an investment decision.

No Warranties

VISHON takes considerable care to ensure that the information contained in this website is accurate at the date of publication. No warranty is given as to the accuracy or completeness of any information and no liability is accepted for any errors or omissions in such information. Opinions expressed herein are subject to change without notice. VISHON accepts no legal liability for any loss, damages or expenses which you may suffer or incur directly or indirectly by you accessing this website. VISHON reserves the right to restrict, suspend or terminate your use of this website at any time.

Risk Warnings

Past performance should not be seen as an indication of future performance. The value of investments and the income from them can go down as well as up. You may not get back the amount originally invested. The value of foreign securities will be influenced by the rate of exchange used to convert them back into your base currency.

Privacy, Client Confidentiality & Data Protection

VISHON is committed to protecting the privacy of your personal information that we obtain about you through your use of this website. By using this website, you agree to the use of your information in accordance with this privacy policy. We may amend this policy from time to time and changes will be effective immediately upon posting to our website.

Partners and employees of VISHON are, in principle, subject to the statutory obligation to safeguard the confidentiality of information about the business relationship with the client including client data, and to protect this data. Within the framework of the business relationship, the processing of personal data is necessary. VISHON takes its obligations under Data Protection regulation very seriously. In that regard we have taken steps to ensure that we comply with all aspects of our obligations to protect your privacy and to treat as confidential any information or data we hold concerning you.

Your information is the information which we obtain about you. This information includes your name, address, telephone number, email address, and any other information in connection with VISHON's client registration or enquiry procedures. It includes information which either you give to us or which we obtain about you, through your use of this website and/or in connection with any products & services we provide to you. We may also gather information about you from the website. This will include information (such as how many people visit our website, the pages they visit, the features they use, how long they stay and the websites they are connecting from) collected on an aggregate basis on public areas of our website. We may also collect information through the use of Cookies.

Please note that VISHON shall take all reasonable precautions within our control to ensure that the information you provide online is kept confidential to VISHON during transmission, but you hereby acknowledge that the transmission of such information on the Internet is open to risk. Accordingly, no liability is accepted for any such information that falls into third party hands in such a way that is beyond the reasonable control of VISHON.

Under the terms of the Data Protection Act, VISHON is a Data Controller registered with The Data Protection Register. For the purposes of conducting business with you, VISHON will need to store and process personal data about you using manual and automatic records. Without such records, we may not be able to fulfil our obligations to you and our responsibilities under the law and financial services regulations. Data about you will need to be kept by VISHON for as long as we continue to do business with you and VISHON will retain information about you after the termination of your agreement with us for as long as it is permitted for legal, regulatory, fraud prevention, business and financial crime purposes. We will take all steps reasonably necessary to ensure that your data is retained securely.

The data may be divulged to third parties in the course of conducting investment business on your behalf, if required to do so by regulators, if necessary to fulfil our obligations to you under any agreement or if otherwise agreed with you.

We may share your information with our agents, subcontractors or other companies who help us provide our products & services to you. These companies may only use your information to help us to administer and manage our products & services. We will only share your information on the condition that these companies keep your information strictly confidential. We may share your information with any governmental or regulatory body, if required to do so by law. Otherwise, we will not use your information for any other purposes.

The data we process about you may be provided to us directly by you or by another party who has your permission such as your accountant, solicitor or other adviser. With your agreement, we may also pass information about you to your other advisers.

VISHON is obliged to record & retain all communications with clients where these relate to, or intend to lead to, the conclusion of a transaction, even where the transaction is not concluded. All phone calls (both mobile and fixed line) to and from VISHON are recorded and retained for regulatory purposes. Any data provided during a call will be used and held in accordance with the relevant Data Protection regulations.

You have certain rights in respect of the data we hold relating to you. You are entitled, on payment of a fee, to see a copy of the information we hold about you.

Cookies

A cookie is a small piece of information that an internet site sends to a website visitor's computer. In some cases, it is stored on the visitor's computer's hard drive. Cookies can save the visitor's name, screen preferences and the pages of the website viewed by the visitor. Visitors may decline the Internet cookie by using the appropriate feature of their Web software, if available. Declining the cookie may, however, interfere with a visitor's ability to view certain content in this website.

Governing Law

The Terms are governed and shall be construed in accordance with the laws of England. You agree that any dispute(s) arising out of the Terms or otherwise between us shall be subject to the exclusive jurisdiction of the courts of England.

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